Insurance provider and Veteran resources

United Health

Here are the official phone numbers and web addresses you can use to confirm whether your UnitedHealthcare Commercial plan covers acupuncture (coverage varies by plan and state, so you’ll likely need to provide your member ID details when you call or check online):

📞 Phone Numbers to Call (U.S. Health Plan Members)

Member Services (general plan / benefits & coverage questions):
1-800-444-??? (Call the *Member Services number printed on the back of your health plan ID card first — that’s the most accurate) (UHC)
If you don’t have your card handy, UnitedHealthcare general members often use:
1-888-478-4760 (Individual & Family Plans support) (unitedhealthcare.city)
Employer / Small Business Plan Support:
1-888-UHC-HLP1 (1-888-842-4571) — for help with eligibility, claims and billing (esp. for commercial/employer plans) (smallbusiness.uhc.com)
Provider Services (if a clinic/provider is checking for you):
877-842-3210 — general provider support line (UHC Provider)
Note: Always verify phone numbers against the back of your card if you have it — UnitedHealthcare uses different lines for different plan types. (UHC)

🌐 Websites Where You Can Check Coverage Online

UnitedHealthcare Member Portal (check benefits & coverage details including acupuncture):
➤ https://www.myuhc.com — Sign in with your member login to view your specific benefits, copays and covered services. (UHC)
Find a Provider / Network Directory:
➤ https://www.uhc.com/find-a-doctor — Search for in-network acupuncture providers and check if they bill under your plan. (ams-prod.uhcprovider.com)
UnitedHealthcare Main Website (general plan info):
➤ https://www.uhc.com — Includes links to FAQs, contact pages, and a variety of support resources. (UHC)

🧾 Tips for Confirming Acupuncture Coverage

Coverage for acupuncture varies by plan (e.g., some commercial/employer plans include it, others do not). The best way to confirm is by calling the Member Services number on your card or checking your benefits online via myuhc.com. (UHC)
When you call or log in, have these ready:
- Your Member ID number
- Your plan type (commercial/employer)
- The specific acupuncture service or provider name you’re asking about

Here’s a clear, step-by-step guide to log in and check whether your UnitedHealthcare Commercial plan covers acupuncture.

🌐 Step 1: Go to the Member Website

Visit the official UnitedHealthcare member portal:

👉 https://www.myuhc.com

You can also access it through the main site of UnitedHealthcare and selecting “Sign In”.

🔐 Step 2: Sign In (or Register)

If you already have an account:

Enter your username
Enter your password
Click Sign In

If you need to register:

Click “Register Now”
Enter your:
- Member ID number (from your insurance card)
- Date of birth
- ZIP code
Create a username and password
Complete verification steps

💡 Tip: Your Member ID is on your UnitedHealthcare insurance card.

📋 Step 3: Find Your Coverage Details

After logging in:

Click “Coverage & Benefits” (may also appear as “Benefits” or “Plan Benefits”)
Select “Medical Benefits”
Look for categories such as:
- “Alternative Care”
- “Complementary Medicine”
- “Therapy Services”
- Or search using the site’s search bar: type “acupuncture”

🧾 Step 4: Review Acupuncture Details

If covered, you’ll see details like:

Whether acupuncture is covered
Number of visits allowed per year
Copay or coinsurance amount
Whether a referral or prior authorization is required
In-network vs out-of-network rules

🔎 Step 5 (Optional but Important): Check In-Network Providers

Click “Find Care & Costs” or “Find a Doctor”
Search for Acupuncture
Make sure providers are listed as In-Network for your specific plan

📞 If You Can’t Find It Online

Call the Member Services phone number on the back of your ID card and ask:

“Can you confirm whether my commercial plan covers acupuncture, and what my copay, visit limits, and authorization requirements are?”

Veterans Affairs

Here’s how you can request a VA-approved referral specifically for Laurel Highlands Acupuncture (657 Cherry Tree Lane, Uniontown, PA 15401) through VA Community Care.

Step-by-Step Instructions:

1. Confirm You’re Enrolled in VA Health Care

To be eligible for any VA Community Care benefit, you must:

Be enrolled in VA health care
Have an active VA primary care provider (PCP)
If you are unsure of your enrollment status, check it on VA.gov or call the VA Health Benefits Hotline at 877-222-8387.

2. Contact Your VA Primary Care Team

You need a referral starting with your VA primary care provider (PCP).
Use one of these methods:

Option A: Secure Message (Recommended)

Sign in at VA.gov
Open My HealtheVet
Go to Messages
Send a message to your PCP asking for an acupuncture Community Care referral, and include the provider you want:

Example message:

Hello, I am requesting a VA Community Care referral for acupuncture at Laurel Highlands Acupuncture, located at 657 Cherry Tree Lane, Uniontown, PA 15401 (phone: 724-557-6533). Please confirm whether this provider can be authorized through VA Community Care, and if I’m eligible for this service. Thank you.

This creates a written record and helps prevent confusion later.

Option B: Phone Call to Your VA Clinic

Call your VA primary care clinic (for example, the Fayette County VA Clinic contact page) and say:

“I would like to request a VA Community Care referral for acupuncture with Laurel Highlands Acupuncture in Uniontown. Can you check if they can be approved as a VA Community Care provider and start the referral for me?”

3. Ask the Right Questions

Whether by message or phone, specifically ask:

Can this specific provider (Laurel Highlands Acupuncture) be approved as a Community Care provider?
What diagnosis or clinical justification does the VA need to support the referral (pain diagnosis, chronic condition, etc.)
How many visits will be authorized
Who will contact the provider once authorized

If your PCP is unsure how to enter the referral, you can also ask to speak with your VA Whole Health Coordinator or Patient Advocate at your VA clinic.

4. VA Confirms Provider Eligibility

Once your request is received:

The VA Community Care office will check provider enrollment and eligibility
They may contact Laurel Highlands Acupuncture directly for tax ID, billing info, or credential verification
Once approved, you (and the clinic) will receive a Community Care authorization

Don’t schedule any appointments with the provider until after you get VA authorization — otherwise the VA may not pay for services.

5. Follow Up if You Don’t Hear Back

If you don’t get a response within 2–3 weeks:

Call your VA Primary Care clinic again
Ask for the status of the Community Care referral request and provider approval
If necessary, speak with your VA Patient Advocate — they can escalate the request and ensure it moves forward

Tips to Improve Approval Odds

Provide a clear medical reason why acupuncture is needed (e.g., chronic back pain, migraines)
Mention that acupuncture is a VA-recognized Community Care service when appropriate
If the clinic isn’t already in the VA network, your VA provider might submit additional documentation to get them approved for Community Care

Contact Info for Laurel Highlands Acupuncture

Provider: Laurel Highlands Acupuncture
Address: 657 Cherry Tree Lane, Uniontown, PA 15401
Phone: (724) 557-6533
Website: laurelhighlandsacupuncture.com — general acupuncture services description and contact information. (LH Acupuncture)

Quick Checklist Before Requesting Referral

☐ You are enrolled in VA health care
☐ You have an active VA primary care provider
☐ Your VA PCP understands you want Community Care (not just in-house VA acupuncture)
☐ You have included provider details in your request (name, address, phone)
☐ You have asked whether the provider can be approved through VA Community Care

Laurel Highlands Acupuncture